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Fast, Reliable and Locally Owned
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Why Choose Us
HUNDREDS OF REVIEWS
Don't just take our word for it, there are hundreds of reviews across the internet. Thousands of people have loved our service and we're sure you will too.
QUICK & EASY PROCESS
Any of the booking methods we offer are quick and easy! In most cases you can complete your repair booking in a minute or less!
Lifetime Warranty
We proudly back our repairs with premium parts for lifetime which covers any parts and labour: unless otherwise stated. Rest assured we stand behind all our repairs 100%.
Fast Turnaround
Living without your phone for days is no longer a concern. Most of our repairs can be done right away, usually in less than 60 minutes, letting you stay connected to friends, family or pressing business issues.
Largest Inventory of Parts
We proudly stock the largest inventory of repair parts in the Kitchener - Waterloo Region. No matter what device you have, we can get you up and running faster than anyone in the Tri-City Area.
Professionally Trained Techs
We take our time training our technicians to the point they are extremely confident and competent doing all repairs. You can count on us for high quality results when it comes to your device repair.
Easy as 1, 2, 3
Choose Your Repair
We can repair your broken device, even if you are unsure of what's wrong! Our trained technicians can conduct a free diagnosis!
Choose Your Repair Method
Bring your device to our store, request curbside service, or use our nationwide mail order repair service!
Receive Your Working Device
Whichever option you choose, most repairs can be done in 30-60 minutes! Mail-in repairs will be processed the same day as received!
REAL REVIEWS FROM REAL CUSTOMERS
Google Reviews
Based on 465 reviews
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I have been here a couple times now to repair a couple different devices and both times I've had a quick and super easy experience! The two that helped me out this time were so helpful and the price they gave me was cheap.
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I don’t write bad reviews unless I have had a bad experience. From the beginning the customer service was absolutely horrific. I was told my laptop would get fixed in about 2 weeks over a month ago and I would get charged from about $200 to $300. That was not the case, I had to come in multiple times to see what the status of my laptop was and when I would get it back. And as a university student that was very hard. On top of that I was charged about $420 for the repairs that I was told was going to much less. I believe there are places that would provide much better service.
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I am a frequent customer at SimplyFixIT. I can say that the success rate of repairs is very high, and my interactions with staff have been positive. Most importantly: no charge for opening the phone, in those rare cases when repairs are not successful.
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I got my iPhone se battery replaced today. Very quick service and reasonable rate. Very much recommended for any apple product.
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EDIT ** i encountered another issue with my computer, but due to having to wait a month previous for my other repair- i waited approx 15 days to report this new issue. once i attempted to report this issue i was told that due to my delay on reporting ? their theory that this new issue had no connection to repairs they had done- simply fix it denied to help with this new issue. for this reason and basic neglect of my device repair- i asked for a refund. after escalating this issue to upper management after getting laughed at by technicians- i was told i could get 100 dollar refund- but in order to get this money i needed to delete my previous review..... WILD. I was ghosted by the head manager for over a week via phone until I went to the location to settle this issue in person. {where they made me sign a word doc with my name spelled wrong} This was an awful experience and i wouldn't bring my devices back- just for the sake of the poor customer service. original post: they did fix my device. But it took a significantly long time and it didnt feel like their was any respect for my time. it had to be "sent out" for repair which prolonged the process significantly. after waiting 3 ish weeks for my computer, when i got it back something was not re attached properly leaving some controls on my computer useless and then it had to be sent out again..... (they did fix the second problem for free) it was estimated that it would be back in a week and it did take approx 3 days longer then that. my computer was updated... without my permission which i thought was odd. and aside from "sorry" and "this is unfortunate" their was no attempt at compensation for what happened or my time. i think if its a simple fix they can do in house, this is a fine spot to go, but any large issues on devices- cut the middle man out n send ur device to a shop urself.
