Answers to our most frequently asked questions

How long will my repair take?

Many common repairs, like screens and batteries, are finished the same day when the part is in stock. If a part has to be ordered or the fault needs more testing, it takes longer, and we tell you how long to expect before any work begins.

Will I be updated during the repair?

You can check your repair status any time on our Track Order page, and we get in touch if anything changes or we need your OK.

Is my device data safe?

We only access what the repair needs and your data stays private. A backup before any repair is always a good idea.

Can you fit around my schedule?

You can start a repair online any time, day or night. Choose a time that fits your day. You will find our opening hours on our locations page.

Do your repairs come with a warranty?

Every repair comes with a 90-day warranty on parts and labor. Battery replacements: 6-month warranty. Not covered: liquid damage and new drops or cracks after the repair

Can I call you instead of booking online?

Of course. Our team is happy to help by phone or message during opening hours for prices, availability or an update on your repair.

Will my data be erased?

No. Your data stays as it is. If a repair needs a software restore, we ask you first. Backing up before any repair is still a good idea.